Frequently Asked Questions

Everything you need to know about shopping with Surteez.

How long does shipping take for my order?

Standard shipping usually takes between 3 to 7 business days. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery status.

What is your return and exchange policy?

We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our returns portal to initiate a refund or size exchange.

How do I know which size will fit me best?

Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against your favorite fitting garments for the best results.

What payment methods do you accept?

Surteez accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options like Klarna and Afterpay.

Are your materials sustainably sourced?

We are committed to ethical fashion. A significant portion of our collection is made from organic cotton and recycled polyester, as detailed in the product descriptions.

Can I modify or cancel my order after it's placed?

To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team.