Returns & Exchanges

At Surteez, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for hassle-free returns and exchanges on all unworn items. Simply ensure your garments are in their original condition with tags attached to qualify for a full refund.

1

Initiate Your Request

Log into our online portal with your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Place the items in their original packaging and include the printed return slip provided in your confirmation email.

3

Ship the Item

Affix the prepaid shipping label to your package and drop it off at any authorized courier location near you.

4

Receive Your Refund

Once our quality control team inspects the returned fashion pieces, your refund will be processed back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing